Frequently Asked Questions

Get your questions answered about Tobago!

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Questions about payments

What happens if the Tobago Love experience is cancelled due to the Coronavirus pandemic?

If we decide to cancel Tobago Love 2022 due to the Trinidadian government’s actions in response to the current pandemic, we intend to offer you the following options:

  • Secure your spot and direct your deposit and payments to Tobago Love 2023 in February 2023. You’ll lock in your 2023 pricing and we’ll advise you of your new payment plan.
  • Secure your spot and direct your deposit and payments made to Ultimate Trinidad Carnival 2023 in February 2023. We’ll advise you of your new payment plan.
  • Secure your spot and direct your deposit and payments to Ultimate Crop Over 2022 in August 2022.  We’ll advise you of your new payment plan.
  • Provide you with a full refund, less any irrecoverable fees or costs incurred to date.

Please note: should your account not be in good standing (i.e. 1 missed payment or more), you are not eligible for refund payments of ANY amount.

What's your refund policy?

While we would love for everyone who registers with us to travel, we understand that life happens.  Should you wish to cancel your Tobago Love trip for any reason, please see below for our refund policy:

If you provide written notice to us of your cancellation:

  • On or before June 30, 2021, you will receive a refund of 75% of the payment you made for the trip;
  • Between July 1, 2021 and November 29, 2021, you will receive a refund of 50% of the payment you made for the trip; or
  • On or after November 30, 2021, you will not receive a refund in any amount.
  • The refund amount is based upon the sale price of the purchased package and Upgrades and does not include any transaction or other related fees.
  • Should your account not be in good standing (i.e. 1 missed payment or more), you are not eligible for refund payments of ANY amount.

Are the prices listed per person, even if I'm sharing a room with someone?

Yes, the prices listed on our website are per person, double occupancy (2 people to a room) in US dollars, except where indicated as single occupancy.

Do you offer group discounts?

Unfortunately, we don’t offer group discounts however if you have a group of 10 or more, you can become a travel affiliate!  Contact us by clicking here or call us at (919) 697-8772.

Do you offer payment plans?

Yes, we do!  Our Easy Payment Plan enables you to hold your Tobago Love spot with just a $200 deposit.  All of our payments are accepted via PayPal for your convenience.  To see our payment plans, visit our Tobago Love page.

Questions about our Tobago Love Experience

I'll be traveling to Tobago alone because none of my friends or family want to go. Can you find a roommate for me?

Absolutely!  We’ve worked with several of our clients over the years to match them up with roommates.  Roommates during our trips usually form lasting friendships.  Here’s how it works: when we get 2 people looking for a roommate, we’ll add you to our roommate matching list.  We’ll then connect you via email when we’re sold out.  Once you’ve talked and decided that you’d like to room with each other, simply email us and that’s it!

You may also want to consider a single occupancy package if you’d prefer to room alone.  Check out our “register today” section of our page for single occupancy pricing; click here.  You can also call us at (919) 697-8772 for more details.

What is the pricing of your Tobago Love Experience?

The pricing, itinerary and details about our Tobago Love Experience can be found on our Tobago Love page by clicking here.  

I have travel dates that are outside of what's posted on your website. Can I still travel with you?

We may be able to customize a package for you depending on what you’re looking for.  Please contact us by clicking here or calling us at (919) 697-8772.  

Is it possible for me to get a customized package outside of what is included in your Tobago Love Experience?

We may be able to customize a package for you depending on what you’re looking for.  Please contact us by clicking here or calling us at (919) 697-8772.

I'm a travel agent and I'd like to book a group through your company. Do you work with travel agents?

We love working with travel agents!  As a travel affiliate, we offer you commissions and other perks if you’d like to travel with us yourself.  Please contact us by clicking here for more information or call us at (919) 697-8772.

Questions about flights

Are flights included in your Tobago Love packages?

Your flight to Trinidad is not included in our Tobago Love Experience pricing as listed on our website.  However, your return flight from Trinidad to Tobago is included.  To purchase your own flight to Trinidad, the airport code is POS.

Don’t see your question listed here?

Contact us by clicking here or call us at (919) 697-8772 OR